FREQUENTLY ASKED QUESTIONS
What are my payment options?
JupiterGear accepts all major credit cards including Visa, MasterCard, American Express and Discover. Unfortunately, at this time we are not accepting any other forms of payment including cash or check. If you have any trouble using your card, please contact Customer Service or call (424) 281-9130.
JupiterGear can ship to virtually any address in the world. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page.
How long does it take to receive my order?
All orders ship from our warehouse in Los Angeles, CA. Most orders will ship out within one to two (1-2) business days of ordering. You should add the shipping time to the processing days. We do not ship Saturdays, Sundays or holidays. Once we're finished preparing your order, you will receive an email informing you that the order has shipped which will include tracking information.
Orders placed during weekends, special promotions (Black Friday/Cyber Monday) and holidays may take additional processing time due to increased order volume. Please allow 1-2 extra days for order processing.
How can I track my order?
Yes, you can track your order. You will receive an email once your order has shipped along with your tracking link.
Why didn't I receive my order confirmation?
If you did not receive an order confirmation, please double check that your account to see if your email address was entered correctly. Secondly ensure you check junk/spam folders within your email account and, if found there, add JupiterGear to the safe senders list. If you're still having troubles, please contact us.
What is your return policy?
JupiterGear is proud to provide you with quality products, but if for any reason you are not 100% satisfied with your purchase we will gladly accept any merchandise that has been unworn, unwashed and with all tags still attached within thirty (30) days of order ship date for a full refund. Please see our Return Policy page for more information. If you need to review your return or have any specific questions, please contact us.
How do I update my account details?
Simply log in to your account and click into any of the input fields to change the information on your account. Once details have been changed click the submit button to update.
How secure is shopping on your site?
JupiterGear uses SSL protocol to ensure your online purchases are 100% secure. The SSL certificate encrypts personal information while it is being transmitted through the internet to safeguard your details. When shopping on the JupiterGear site you will notice a padlock icon will appear when you click through to the checkout pages in the address bar of your internet browser to show that the connection is secure.
Do you keep my credit card details?
No, we do not store your credit card details.